Regulator will hold a campaign to celebrate World Consumer Rights Day

The Commission has announced that it will hold a “Year of The Nigerian Telecom Consumer” campaign on Wednesday, March 17, 2017 to coincide with the 2017 World Consumer Rights Day. The campaign will be themed “Building a digital world consumers can trust.”

A press release made available to Pulse Tech says the campaign will hold at the NCC headquarters in Abuja and “two high profile artistes have been named to showcase the face of the consumer.”

NCC boss Prof. Umar Danbatta, who is the “chief host” of the campaign, says consumer protection and empowerment is one of the eight pillars of the 8-point agenda of his administration and “the Commission is dedicating the year 2017 to the welfare of telecom consumers.”

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High on the NCC’s agenda for this campaign will be the “creation of greater awareness on Quality of Service (QoS), electromagnetic Fields (EMF), Do Not Disturb (DND) which consumers can use to stop unsolicited text messages,” and “the NCC’s toll free line — 622 through which consumers can reach the Commission in cases where service providers fail to resolve their complaints.”

With the campaign, the NCC hopes to secure the support of telcos in meeting its set targets and Key Performance Indicators (KPIs) in addition to serving as a launchpad for a new program the Commission is calling “NCC Consumer conservation.”

The new program will be an interactive session aimed at providing “information empowerment” for consumers and it will be carried out across the six geopolitical zones in the country.