Ericsson signs agreement with Internet service provider

Smile Communications is an Internet service provider that delivers affordable, high-quality and easy-to-use broadband Internet access, has taken another bold step to improve customer experience.

The Internet service provider signed a managed services agreement with Ericsson. The agreement is will last for five years.

According to Techmoran,“Ericsson will provide a fully managed end-to-end service that includes network operations, performance, optimisation, field support and maintenance.”

Speaking on the agreement, the Group COO, Smile Communications, Tom Allen said “We regard Ericsson as more than a vendor, we are long term partners focused on delivering on the Smile promise to be the broadband provider of choice in Africa and to ensure that our customers fully benefit from the Internet world.”

In his response, President Ericsson sub-Saharan Africa, Fredrik Jejdling said 'We are excited to be delivering this service to Smile as it further extends our partnership with the operator in the region. Bringing with us our expertise as global HSPA and LTE leaders, this partnership enables Smile Communications to focus even more on the core business of delivering superior products and services that cater to the needs of its subscribers, whilst at the same time improving operational efficiency.'